We have determined that the issue was caused by a kernel panic on one of our routers. As a result, the router rebooted, and it took several minutes for traffic to switch over to the secondary router. This behavior is expected in this type of incident.

We will be performing emergency maintenance on our routers this afternoon. During this maintenance, the kernel will be upgraded and each router will be restarted. You should experience little to no disruption, as our routers are configured redundantly and traffic will normally fail over smoothly and automatically to the remaining device.

We will now close this incident and shortly open a new maintenance notification regarding the planned work on our routers.

We have just experienced a network connectivity outage at our primary data center location. The network connection appears to be recovering at this time, and we are currently investigating the cause of the issue. We will keep you informed as best as possible and will provide an update as soon as more information becomes available.